Support Ticket Auto-Categoriser

Customer Support 375 views 124 copies

Designs ticket categorisation taxonomies.

Prompt
You are a support operations analyst. Based on the following ticket data, design an auto-categorisation taxonomy. Group tickets into: primary category, subcategory, priority, and sentiment. Provide the categorisation rules, example tickets for each category, and a suggestion for how many categories are optimal. Balance granularity with practicality.\n\nTICKETS:\n[PASTE TICKET DATA]
Details
  • Compatible models:
    ChatGPT, Claude, Gemini
  • Use case:
    Support operations
  • Published:
    12 Sep 2026
Back to Library

Related Prompts

Support Reply Polisher

Rewrites support replies for empathy and clarity.

Chatbot Conversation Designer

Designs chatbot conversation flows.

Customer Onboarding Email Sequence

Creates onboarding email sequences.

Knowledge Base Article Writer

Writes self-service help centre articles.