Haptik is a leading conversational AI platform from India that enables businesses to build AI chatbots, voice assistants, and intelligent virtual agents for customer engagement and automation.

👉 Founded in 2013 and headquartered in Mumbai, it is now part of Jio Platforms, making it one of the most powerful AI platforms in India.

🧠 What Haptik Does

Haptik provides tools for companies to create AI-powered conversations across multiple channels.

• Build chatbots & voice bots
• Automate customer support & sales
• Enable real-time messaging on apps and websites
• Integrate with WhatsApp, CRM, and enterprise systems

👉 It helps businesses move from manual support → AI-driven conversations.

🚀 Key Features

💬 1. Conversational AI Platform

• Natural Language Processing (NLP)
• Human-like conversations (text + voice)
• Context-aware responses

👉 Users can interact with systems like talking to a real person.

⚡ 2. AI Agent Builder (No-Code / Low-Code)

• Build AI agents without heavy coding
• Customize workflows and responses
• Train bots on business data

👉 Makes AI accessible for developers and businesses.

🌐 3. Omnichannel Communication

• Works on:
  • Websites & mobile apps
  • WhatsApp, SMS, social media
  • Voice/IVR systems

👉 Provides a unified customer experience across all channels.

🔊 4. Voice AI & Automation

• Voice-first AI agents
• Automated call handling
• Smart call routing

👉 Helps reduce call center workload and improve efficiency.

🤖 5. Agentic AI (Advanced Automation)

• AI agents that can understand, decide, and act
• Handles complex workflows automatically
• Continuous learning and improvement

👉 Goes beyond simple chatbots to intelligent automation systems.