Freshworks is a global SaaS company co-founded in Chennai, India, known for customer and employee engagement software. Its AI engine Freddy AI powers automation, self-service, and agent assistance across Freshdesk, Freshservice, and Freshsales.

Key AI Product

Freddy AI

• AI copilot for support, sales, and IT agents
• Automated ticket triage, summarisation, and responses
• Predictive scoring and customer insights

Capabilities

• Generative AI across the product suite
• Workflow automation and knowledge management
• Self-service bots for customers

Impact

Freshworks serves tens of thousands of customers globally, bringing Indian-built AI automation to businesses worldwide.